Clapham Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Clapham Cleaners provides domestic and commercial cleaning services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business or organisation that books or receives cleaning services from Clapham Cleaners.
Cleaner means an employee, worker, subcontractor or representative engaged by Clapham Cleaners to provide the services.
Services means any cleaning, end of tenancy cleaning, deep cleaning, one-off cleaning, regular cleaning, office cleaning, or related services supplied by Clapham Cleaners.
Premises means the property or location at which the services are to be carried out.
Agreement means the contract between Clapham Cleaners and the client for the supply of services in accordance with these Terms and Conditions.
2. Scope of Services
Clapham Cleaners provides cleaning services within its service area, including domestic homes, rented properties, offices and light commercial premises. The specific tasks to be carried out will be agreed at the time of booking, by reference to the selected service type and any additional instructions communicated by the client and accepted by Clapham Cleaners.
Standard services include general cleaning tasks such as dusting, vacuuming, mopping, bathroom cleaning, kitchen surface cleaning and other agreed tasks. Specialist services, such as deep cleaning, end of tenancy cleaning, carpet cleaning or oven cleaning, may be subject to additional terms, time estimates and charges.
All services are subject to availability and are provided during normal working hours unless otherwise agreed. Clapham Cleaners reserves the right to refuse any booking that it reasonably considers to be unsafe, unsuitable or beyond the scope of its services.
3. Booking Process
Bookings may be made by the client using the contact methods advertised by Clapham Cleaners. When requesting a booking, the client must provide accurate information, including the type of property, number of rooms, approximate size, current condition, parking arrangements and any particular requirements.
Any quotation provided is based on the information supplied by the client and on Clapham Cleaners reasonable assessment of the time and resources required. Quotations are not fixed price offers where the actual condition of the premises differs materially from the description given by the client. In such cases, Clapham Cleaners may adjust the price, the duration of the service or the scope of work, and will seek the client's approval before proceeding.
A booking is only confirmed when Clapham Cleaners has accepted the request and provided a confirmation. Clapham Cleaners may, at its discretion, request a deposit or prepayment as a condition of confirming the booking.
For recurring or regular services, the parties will agree the frequency, approximate time slots and any ongoing instructions. Clapham Cleaners reserves the right to vary the assigned cleaner for operational reasons.
4. Access to the Premises
The client is responsible for providing safe and timely access to the premises on the agreed date and time. This may include arrangements for keys, key codes, entry fobs or concierge access as applicable.
Where a key is provided to Clapham Cleaners or its cleaner, the key will be securely stored and used only for the purpose of providing the services. The client must ensure that any access details provided are accurate and that any security systems are configured to allow entry at the agreed time.
If the cleaner is unable to gain access to the premises at the scheduled time, or if access is delayed for more than 20 minutes, Clapham Cleaners may treat the visit as a cancellation by the client and may charge a cancellation fee in accordance with these Terms and Conditions.
5. Client Obligations
The client agrees to provide a safe working environment for the cleaner, including adequate lighting, heating, and running water. All health and safety hazards, such as loose wiring, broken glass or unsafe furniture, must be reported to Clapham Cleaners in advance of the service.
The client must ensure that the premises are reasonably tidy and that personal items, documents, valuables, jewellery and cash are safely stored away prior to the cleaner's arrival.
The client must not request or induce the cleaner to carry out any work that is unsafe, illegal, unsuitable for a cleaning service, or beyond the scope of the agreed tasks, including heavy lifting, work at dangerous heights, or the removal of hazardous substances.
6. Cleaning Materials and Equipment
Unless otherwise agreed, Clapham Cleaners will supply standard cleaning products and equipment necessary to perform the services. Where the client requests the use of their own products or equipment, this must be agreed in advance and the client is responsible for ensuring such products are safe and suitable for use.
Clapham Cleaners accepts no liability for any damage arising from the use of products supplied by the client or instructions given by the client that are contrary to manufacturer guidance.
7. Pricing and Payments
Current prices and charging structures are communicated by Clapham Cleaners at the time of enquiry or booking. Charges may be based on an hourly rate, fixed fee per service, or a combination of both, depending on the type of service.
Payment terms will be confirmed at the time of booking. Clapham Cleaners may require payment in advance, on the day of service, or within a specified period following invoice. Where payment is not received when due, Clapham Cleaners reserves the right to suspend further services and to charge interest on late payments at the statutory rate permitted by law.
The client is responsible for all bank charges or transaction fees associated with the chosen method of payment where applicable. All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.
8. Cancellations, Rescheduling and Minimum Charges
If the client wishes to cancel or reschedule a booking, they must provide as much notice as possible. Clapham Cleaners may specify a minimum notice period for cancellations or rescheduling, typically not less than 24 hours before the scheduled start time.
Where the client fails to provide the required notice, Clapham Cleaners reserves the right to charge a cancellation fee, which may be up to the full expected fee for the scheduled service. This is to cover the allocated time and costs incurred.
Clapham Cleaners may cancel or reschedule a booking where it is unable to provide the service due to circumstances beyond its reasonable control, including staff illness, transport disruption, severe weather or emergencies at the premises. In such cases, Clapham Cleaners will offer an alternative appointment where possible. Liability for cancelled appointments in these circumstances is limited to a refund of any prepayments made for the affected booking.
9. Service Quality, Reports and Complaints
Clapham Cleaners aims to provide services with reasonable care and skill. The client is encouraged to inspect the work as soon as reasonably possible after completion of each visit.
If the client is dissatisfied with any aspect of the service, they must notify Clapham Cleaners promptly, preferably within 24 hours of the visit, providing details of the issue. Clapham Cleaners will review the complaint and, if it is found to be justified, may offer a re-clean of the affected areas or another suitable remedy, at its discretion.
Complaints raised after a longer period may be more difficult to investigate and may limit the remedies that can be offered. The existence of a complaint does not on its own entitle the client to withhold payment.
10. Liability and Insurance
Clapham Cleaners maintains appropriate liability insurance in respect of its services. Subject to the remainder of this section, Clapham Cleaners shall be responsible for loss or damage to the client's property that is directly caused by the negligence of Clapham Cleaners or its cleaners, provided that such loss or damage is reported to Clapham Cleaners promptly and in any event within a reasonable time after discovery.
Clapham Cleaners shall not be liable for any pre-existing damage, fair wear and tear, deterioration or defects in the premises or contents. The client must inform Clapham Cleaners in advance of any items that are particularly fragile, valuable or of special significance, as additional limitations or precautions may apply.
Clapham Cleaners is not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services, whether in contract, tort or otherwise. Clapham Cleaners total aggregate liability to the client in respect of any claim arising out of a single incident or series of connected incidents shall not exceed the total charges paid or payable by the client for the services in the three months preceding the incident, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded.
11. Waste, Rubbish and Environmental Regulations
Clapham Cleaners will dispose of general household waste generated during cleaning into the client's own bins at the premises, where capacity allows. The company does not provide removal or transport of waste off site unless expressly agreed as part of a separate service and in compliance with applicable regulations.
Certain items, including large quantities of rubbish, building waste, hazardous materials, electrical goods, batteries, chemicals, paint and similar materials, cannot be removed or handled as part of standard cleaning services. The client is responsible for arranging appropriate disposal of such items using authorised waste carriers or local authority facilities.
Clapham Cleaners will use cleaning products in a responsible manner and, where practicable, may use environmentally considerate products. The client agrees not to request any disposal or activity that would breach environmental, waste management or public health regulations.
12. Property Security and Valuables
Clapham Cleaners expects all cleaners to act with honesty and integrity. The client is advised to ensure that any cash, jewellery, documents and other valuables are securely stored and not left in open or accessible areas during cleaning.
Any allegation of theft or misconduct must be reported to Clapham Cleaners immediately and, where appropriate, to the police. Clapham Cleaners will cooperate with any investigation and take appropriate action if misconduct is substantiated.
13. Health, Safety and Conduct
Clapham Cleaners and the client shall each comply with applicable health and safety laws in relation to the provision of services. Cleaners must not be exposed to violent, abusive or discriminatory behaviour. Clapham Cleaners may withdraw services where a cleaner is subject to such behaviour and may terminate the agreement with immediate effect.
Cleaners are not permitted to use the client's personal items, including appliances, unless directly relevant to the services and authorised by the client, and where safe to do so. Clapham Cleaners is not responsible for damage arising from the existing poor condition or faulty operation of client appliances.
14. Data Protection and Privacy
Clapham Cleaners will handle personal data provided by the client in accordance with applicable data protection laws. Information is collected and used for the purpose of managing bookings, performing services, handling payments and communicating with the client.
Client data will be retained only for as long as necessary to fulfil these purposes or as required by law and will not be sold to third parties. Clapham Cleaners may share necessary information with its cleaners or service providers to the extent required to perform the services and administer the agreement.
15. Changes to Services or Terms
Clapham Cleaners may update or vary these Terms and Conditions from time to time. The most recent version will apply to new bookings and to ongoing services after reasonable notice is given to the client.
Clapham Cleaners may also amend service descriptions, prices and available time slots in response to operational needs, market conditions or legal requirements. Where changes materially affect existing regular clients, Clapham Cleaners will endeavour to provide advance notice and an opportunity to accept the changes or cancel future services.
16. Termination
Either party may terminate an ongoing regular service arrangement by giving reasonable notice, typically not less than one week, unless a different notice period has been agreed. Termination does not affect any rights or obligations that have already accrued, including the obligation to pay for services already delivered.
Clapham Cleaners may terminate the agreement immediately where the client fails to pay amounts due, breaches these Terms and Conditions, provides unsafe working conditions, or engages in abusive or unlawful conduct.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim or matter arising from or relating to these Terms and Conditions, the services supplied, or the agreement between Clapham Cleaners and the client.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
No failure or delay by Clapham Cleaners in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. A waiver is only effective if it is expressly confirmed in writing.
The client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Clapham Cleaners. Clapham Cleaners may assign or subcontract its rights and obligations where necessary to provide the services, provided that overall service standards are maintained.
These Terms and Conditions constitute the entire agreement between Clapham Cleaners and the client in relation to the services and supersede any prior understandings, statements or representations relating to their subject matter.